On behalf of the entire family at Hochanda, we would like to issue an apology to our customers who have recently placed orders with us following the launch of Crafter’s Companion.
Since the launch of Hochanda back in August last year, customer satisfaction has been the most important value to us and we want our customers to have an efficient and faultless experience with us when placing orders. Over the last couple of weeks, many customers have been let down by Hochanda & Crafter’s Companion due to delays in orders being delivered and orders missing the free gifts which were promised.
We recently advised our customers that there was a delay with orders being dispatched directly from the Crafter’s Companion warehouse and we expected at the time that this delay would have been resolved by today with deliveries arriving on time. Crafter’s Companion have been working 7 days a week to resolve these issues for Hochanda and as of today, are still catching up on the back log of orders awaiting processing.
As our customers, you are the most important part of the Hochanda Family and we want to give you reassurance that the issues with Crafter’s Companion will be resolved and we will get back to the level of service that you are used to receiving from Hochanda.
Crafter’s Companion have assured Hochanda that orders placed on or before the 8th March will be dispatched before this weekend. Orders placed after the 8th March will be dispatched by next Wednesday at the very latest. Any other order issues relating to Crafter’s Companion will be resolved by the team here at Hochanda and everything that we have promised, will be delivered.
We are extremely sorry.
Me and my mum have placed an order with yourselves 4 weeks ago tomorrow, an expensive product on flexi pay. We are still waiting for product after receiving the wrong one, and 6 phones calls later have settled on a refund to buy the product elsewhere as we have been lead in circles and ‘fobbed off’ each time being told that it was being dealt with, or its being processed. We are very disappointed as a lot of the crafters and products we like to use have moved to yourselves from another channel and after this situation we are both very hesitant to order anything again….. So much for our months free postage!