According to a post by SoftByte on its Facebook page, its office is closed today (Friday 2nd of March 2018) due to weather conditions.

See the screenshot below.

ATTENTION!!
Due to weather conditions, the office will be closed tomorrow (Friday 2nd March). However, emails will able to be answered from home. Any orders placed will be dealt with next week.
If you have any queries, please email softbyte@softbyte.co.uk
Keep safe and warm everyone